PRIVACY POLICY

ENJOY TENERIFE S.L.

ENJOY TENERIFE S.L., hereinafter, commits to comply with current legislation regarding the processing of personal data. Through the following privacy policy, ENJOY TENERIFE S.L., in accordance with the requirements set forth in the GDPR, informs users of:

1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The controller of your data is ENJOY TENERIFE S.L. — B05351705, Calle Elcano 15, Local 8, CC Radazul, 38109 — El Rosario (S/C de Tenerife), +34 6 555 000 11, EnjoyTenerife.es, info@enjoytenerife.es

ENJOY TENERIFE S.L. informs the user that the data provided through website navigation, the contact form, or sending emails will be processed by ENJOY TENERIFE S.L., and such processing is included in the Registry of Processing Activities managed by ENJOY TENERIFE S.L. in accordance with the GDPR.

2. HOW DO WE USE YOUR PERSONAL DATA?

On enjoytenerife.es, when the user accepts our privacy policy, they authorize us to use and process the provided personal data to:

    • Send you information and provide the service requested through various forms available on our website.
    • Provide information about requested offers, products, and services.
    • Occasionally, ENJOY TENERIFE S.L. may use your personal data to send you notifications via email. These notifications will be made to inform you about modifications to our services or products or our legal policies and conditions.
    • Process your online reservation through our platform.
    • Send commercial communications about offers, activities, and promotions from ENJOY TENERIFE S.L. and the sector that might be of interest to you through conventional or electronic means when you have checked the box indicating you wish to receive information.

enjoytenerife.es will always try to establish appropriate mechanisms to obtain User consent for the installation of required cookies. When a user accesses our website, a pop-up appears informing about the existence of cookies and that continuing to browse our page constitutes consent for cookie installation. Acceptance of cookie installation involves accepting the storage of the IP address in enjoytenerife.es records, along with the acceptance date, for one year, to demonstrate consent given. You can get more information in our “Cookie Policy.”

3. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis for processing your data by ENJOY TENERIFE S.L. is based on:

    • The execution of a pre-contract/contract to send you information and provide the requested service, manage your online reservation, and register you as a registered user, which would not be possible otherwise.
    • The user’s consent for sending newsletters and commercial communications about offers, activities, and promotions from ENJOY TENERIFE S.L. and the sector that might be of interest to you, and managing our blog. The user can revoke consent at any time. 
4. HOW LONG DO WE KEEP YOUR DATA?

Data to send you information or provide the service requested through various forms available on our website, to manage your online purchase through our platform, and your registration as a user will be kept while the contractual relationship remains in force, and once finished, during the legal prescription period.

Data processed for sending newsletters, commercial communications about offers, activities, and promotions from ENJOY TENERIFE S.L. and the sector that might be of interest to you, management of your blog comments will be kept as long as the user does not revoke their consent.

The IP address obtained through cookies will be kept for one year to demonstrate user consent.

Regarding the retention period of cookies, you can get more information on our website in the “Cookie Policy” section.

5. WHAT TYPE OF DATA DO WE PROCESS FROM OUR USERS?

ENJOY TENERIFE S.L. processes the following categories of data:

    • Data from users who fill out any of the available forms: name and surname, telephone and email address
    • Data related to the request
    • Data from users who subscribe to the newsletter/want to receive commercial communications and information: name and surname, email address
    • Data from users who make a reservation
    • Identifying data: Title, name, surname, postal and email address, telephone, billing address
    • Transaction data: Products purchased and payment method

Only those over 16 years old can provide data through our website. If you are younger than this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and currency of all data communicated to ENJOY TENERIFE S.L. and declares they are over 16 years old, and will be solely responsible for any false or inaccurate statements made.

Personal data processed by ENJOY TENERIFE S.L. can be mandatory or voluntary.

Voluntary information is that which the user is not required to provide to contact us.

Fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, refusal to provide them will make it impossible to provide the service or handle your request.

In case you provide third-party data, you declare having their consent and commit to conveying the information we provide in this clause to them, exempting ENJOY TENERIFE S.L. from any obligation. However, ENJOY TENERIFE S.L. may carry out verifications to confirm that the third party has been informed by adopting the due diligence measures established in data protection regulations.

6. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

Data will not be transferred to third parties except legal obligation or if necessary to handle your request.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

Users can exercise the following rights before ENJOY TENERIFE S.L.:

To exercise their rights, users must send a written request indicating the right they wish to exercise and include a document proving their identity and postal or email address for notification purposes. This request can be made either by postal mail to: ENJOY TENERIFE S.L. Calle Elcano 15, Local 8, CC Radazul, 38109 — El Rosario (Santa Cruz De Tenerife), or to the following email address: info@enjoytenerife.es.

ENJOY TENERIFE S.L. must respond to the rights exercise request within one month from receiving the request. This period may be extended by two more months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving the request, indicating the reasons for the delay.

Additionally, interested parties have the right to file a complaint with the competent Control Authority (Spanish Data Protection Agency) when they consider that ENJOY TENERIFE S.L. has violated the rights that data protection regulations recognize at www.aepd.es

8. IS MY DATA SECURE?

ENJOY TENERIFE S.L. has a current contract with the Hosting company Wedos and ICNEA for website hosting. These are European companies with the latest security measures systems.

ENJOY TENERIFE S.L. guarantees the adoption of appropriate measures to ensure confidential treatment of your data given their reserved nature.

ENJOY TENERIFE S.L. commits that such data will remain secret, treating them with maximum confidentiality, and declares having implemented in its information system the security policies corresponding to the type of data handled in accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR).

All data provided through our platform is collected through a secure protocol. Our website has an SSL certificate that allows for encrypted connection when users visit our website and exchange information with us.

9. LINKS TO OTHER WEBSITES

If you choose to leave our Website through links to other websites not belonging to our entity, ENJOY TENERIFE S.L. will not be responsible for the privacy policies of such websites or the cookies they may store on the user’s computer.

Version: 1
Date of issue: September 1, 2021 in Playa de Las Américas